Privacy Policy
Last updated: 1 December 2025
1. Who We Are
PensionReclaim is a trading name of Global Talent Leaders LTD, a company registered in England and Wales. We help UK higher-rate taxpayers claim pension tax relief they are entitled to under Section 192 of the Finance Act 2004.
Contact: support@pensionreclaim.com
2. Information We Collect
To provide our service, we collect the following personal information:
Identity Information: Full name, date of birth, National Insurance number, and current address.
Financial Information: Annual salary, pension contribution rates, pension provider details, and employment history for relevant tax years.
Contact Information: Email address and optionally your phone number.
Payment Information: Processed securely by Stripe. We do not store your card details.
3. How We Use Your Information
We use your personal data to:
Generate HMRC Claim Documents: Your details are used to create personalised claim letters and calculations that you submit to HMRC.
Verify Eligibility: We calculate whether you are owed additional pension tax relief based on the information you provide.
Communicate With You: We send transactional emails about your purchase, claim documents, and any updates to your claim status.
Improve Our Service: We analyse anonymised, aggregated data to improve our calculator accuracy and user experience.
4. Legal Basis for Processing
Under UK GDPR, we process your data based on:
Contract: Processing necessary to fulfil our service agreement with you.
Legitimate Interest: To improve our services and prevent fraud.
Consent: For marketing communications, which you can opt out of at any time.
5. Third-Party Services
We share your data with the following trusted third parties:
Stripe: Payment processing. Stripe is PCI-DSS compliant and processes payments securely.
Supabase: Secure database hosting for your claim information.
Resend: Email delivery service for transactional emails.
Vercel: Website hosting.
We do not sell your personal data to third parties. We do not share your data with HMRC on your behalf—you submit the claim documents yourself.
6. Data Retention
We retain your personal data for:
Active Claims: For as long as necessary to provide our service and support any queries.
Completed Claims: Up to 7 years after your last interaction, in line with UK tax record-keeping requirements.
Marketing Data: Until you unsubscribe or request deletion.
7. Your Rights
Under UK GDPR, you have the right to:
Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data (subject to legal retention requirements).
Portability: Request your data in a structured, machine-readable format.
Object: Object to processing based on legitimate interests.
Withdraw Consent: Withdraw consent for marketing at any time.
To exercise these rights, email us at support@pensionreclaim.com. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (HTTPS) and at rest, secure authentication, and access controls limiting who can view your information.
9. Cookies
We use essential cookies to enable core functionality. We use analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: support@pensionreclaim.com
Company: Global Talent Leaders LTD, trading as PensionReclaim